Website Coordinator/IT Support

The Website Coordinator/IT support person reports to the Assistant Town Administrator who reports to the Town Administrator who reports to the Board of Selectmen. The Website Coordinator/IT support person provides support to the town’s computer network and website. Web/IT manages all aspects of the town’s Wide Area Network, consisting of 60+ workstations across 3 physical locations utilizing Microsoft Server 2003 and 2008. Web/IT provides a wide array of IT support including troubleshooting email, software, hardware and printer issues, recovering systems from crashes, installing operating systems and application and training end-users on system functionality. Web/IT secures information and ensures the systems are free from viruses, worms, and trojans by configuring multiple layers of anti-virus and firewall protection. Symantec Backup Exec. is utilized for data restoration. Web/IT researches, procures and installs computer hardware including computers, tape drives, memory, keyboards, mice, monitors, printers, routers and firewalls while insuring compatibility. Web/IT designs and maintains a fully functioning web site and serves as web developer by managing all aspects of the site’s operations such as ensuring usability, user experience and menu taxonomy.

Contacting the Website Coordinator/IT Support

Office Hours: Mon-Fri: 9 AM to 5 PM
Summer Office Hours (Memorial Day through Labor Day):
Mon-Thurs 9am to 5pm and Fri 9am to 1pm.
Office Location: Town Garage, 2 Dedham St.

Phone: 508-785-0058 ext. 112
Fax: 508-785-2341

Mailing Address:
Web/IT
P.O. Box 250
Dover, MA 02030-0250

Employees

For Remote Support:

1. Click on the following link: Remote Support, download and run it.
2. Tell me your “ID.”
3. Press the “start” button.
4. Press the “accept” button when I’m connecting.

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